PRIVACY POLICY

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website and use our services and will tell you about your privacy rights and how the law protects you.

SECTION 1 - SCOPE OF THIS POLICY

This Privacy Policy applies to:

  • Lionixe and our affiliates (“we,” “us,” “our”).
  • Lionixe’s online properties, including our websites and website applications that link to it; our social media pages or handles; and Lionixe products and services (together the “Services”).

This Policy applies when you interact with us through our Services. The Policy also applies anywhere it is linked. It does not apply to third-party websites, mobile applications, or services that may link to the Services or be linked from the Services. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions. Please review the privacy policies on those websites and applications directly to understand their privacy practices.

SECTION 2 - HOW WE COLLECT YOUR INFORMATION

We collect information from you directly, from the devices you use to interact with us, and from third parties. We may combine information from the Services together with other information we obtain from our business records. We may use and share information that we aggregate (compile to create statistics that cannot identify a particular individual) or de-identify (strip information of all unique identifiers such that it cannot be linked to a particular individual) at our discretion.

Information you give us

You may provide the following information to us directly:

  • Contact information, including name, delivery address, contact number and email address.
  • Demographic information.
  • Order information, including details of your purchase, payment details and delivery data.
  • Any information you provide to us as part of communications with us, including via our customer services function and email.
  • Content you may include in survey responses.
  • Information you make available to us via a social media platform.
  • Any information or data you provide by commenting on content posted on our Services. Please note that these comments are also visible to other users of our Services.
  • Information you submit to inquire about or apply for a job with us.
  • Any other information you submit to us.

Information we collect automatically

We and partners working on our behalf may use log files, cookies, or other digital tracking technologies to collect the following information from the device you use to interact with our Services. We also create records when you make purchases or otherwise interact with the Services.

  • Device information, including IP address, device identifiers, and details about your web browser.
  • Analytical information, including details about your interaction with our website, app, and electronic newsletters.
  • Diagnostic information, including web traffic logs.
  • Advertising information, including special advertising and other unique identifiers that enable us or third parties working on our behalf to target advertisements to you. Please be aware that our advertising partners may collect information about you when you visit third-party websites or use third-party apps. They may use that information to better target advertisements to you on our behalf.
  • Business record information, including records of your purchases of products and services.

SECTION 3 – WHAT WE DO WITH YOUR INFORMATION

We will comply with data protection laws and principles, which means that your data will be:

  • used lawfully, fairly and in a transparent way;
  • collected only for purposes that we have explained to you and not used in any way that is incompatible with those purposes;
  • relevant to the purposes we have told you about and limited only to those purposes;
  • accurate and kept up to date;
  • kept only as long as necessary for the purposes we have told you about; and
  • kept securely.

How we will use information about you
We will use the personal information we collect about you for the purposes listed below.

  • Service functionality: To provide you with our products and services, including to take steps to enter a contract for sale or for services, process payments, fulfill orders, send service communications (including recruitment activities), and conduct general business operations, such as accounting, recordkeeping, and audits. Our lawful bases for processing personal information in connection with this purpose are to perform our agreement with you, our legitimate business interests, or your consent.
  • Service improvement: To improve and grow our Services, including to develop new products and services and understand how our Services are being used, our customer base and purchasing trends, analyse and improve the function of our website and the effectiveness of our marketing. Our lawful basis for processing personal information in connection with this purpose is our legitimate business interests.
  • Personalization: To offer you recommendations and tailor the Services to your preferences. Our lawful basis for processing personal information in connection with this purpose is our legitimate business interests.
  • Advertising and marketing: To send you marketing communications, personalize the advertisements you see on our Services and third-party online properties, and measure the effectiveness of our advertising. We may share your information with business partners, online advertising partners, and social media platforms for this purpose. Our lawful basis for processing personal information in connection with this purpose is our legitimate business interests. We will seek your consent where necessary to send you marketing communications.
  • Security: To protect and secure our Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal. Our lawful basis for processing personal information in connection with this purpose is our legitimate business interests and to comply with law.
  • Legal compliance: To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests and to comply with applicable legal requirements. Our lawful basis for processing personal information in connection with this purpose is to comply with law.

If you fail to provide personal information
If you fail to provide information when requested, we may not be able to provide you with the benefit of our Services or perform our contract with you.

SECTION 4 – DATA SHARING

We may share any of the information we collect with the following recipients.

  • Affiliates: We share information with other members of our group of companies.
  • Service providers: We engage vendors to perform specific business functions on our behalf, and they may receive information about you from us or collect it directly. These vendors are obligated by contract to use information that we share only for the purpose of providing these business functions, which include:
    • Supporting Service functionality, such as vendors that support customer service and customer relationship management, freight services, application development, list cleansing, postal mailings, and communications (email, fax).
    • Auditing and accounting firms, such as firms that assist us in the creation of our financial records.
    • Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance.
    • Analytics and marketing services, including entities that analyze traffic on our online properties and assist with identifying and communicating with potential customers.
    • Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.
    • Information technology vendors, such as entities that assist with website design, hosting and maintenance, data and software storage, and network operation.
    • Marketing vendors, such as entities that support distribution of marketing emails.
  • Business partners: From time to time, we may share your contact information with other organizations for marketing purposes.
  • Online advertising partners: We partner with companies that assist us in advertising our Services, including partners that use cookies and online tracking technologies to collect information to personalize, retarget, and measure the effectiveness of advertising.
  • Social media platforms: If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Services (for example, by clicking on a Facebook “like” button), both the platform and your connections on the platform may be able to view that activity. To control this sharing of information, please review the privacy policy of the relevant social media platform.
  • Government entities/Law enforcement: We may share information when we believe in good faith that we are lawfully authorized or required to do so to respond to lawful subpoenas, warrants, court orders, or other regulatory or law enforcement requests, or where necessary to protect our property or rights or the safety of our employees, our customers, or other individuals.
  • Other businesses in the context of a commercial transaction: We may change our ownership or corporate organization while providing the Services. We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information as described in this policy.

SECTION 5 – SECURITY

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

SECTION 6 – YOUR OPTIONS AND RIGHTS REGARDING YOUR INFORMATION

Your Account: Please visit your account page to update your account information.

Email Unsubscribe: If you do not wish to receive marketing information from us or wish to opt out of future email promotions from us, please contact us or use the unsubscribe feature in the communication. Please note that all promotional email messages you receive from us will include an option to opt out of future email communications.

Ad Choices: You have options to limit the information that we and our partners collect for online advertising purposes.

  • You may disable cookies in your browser or mobile device using their settings menus. Your mobile device may give you the option to disable advertising functionality. Because we use cookies to support Service functionality, disabling cookies may also disable some elements of our online properties.
  • The following industry organizations offer opt-out choices for companies that participate in them: the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative.
  • You may use our cookie settings menu.
  • You may contact us directly.

If you exercise these options, please be aware that you may still see advertising, but it will not be personalized. Nor will exercising these options prevent other companies from displaying personalized ads to you.

If you delete your cookies, you may also delete your opt-out preferences.

Do Not Track: Your browser or device may include “Do Not Track” functionality. The information collection and disclosure practices and the choices that we provide to you will continue to operate as described in this Privacy Policy, whether a Do Not Track signal is received.

Jurisdiction-specific rights: You may have certain rights with respect to your personal information depending on your location or residency. Please see “privacy disclosures for specific jurisdictions” below. Please contact us to exercise your rights.

SECTION 7 – SPECIAL INFORMATION FOR JOB APPLICANTS

When you apply for a job with us, we may collect information from you, including:

  • Information you provide in connection with your application.
  • Information in your curriculum vitae, cover letter, or application form.
  • Information about your qualifications and employment history, including company size.
  • Information about you that is available publicly, including about your interests, activities, and employment history.
  • Information that you authorize us to collect via third parties, including background checks, information obtained from former employers or references.
  • Your contact information including email address and telephone number.

In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.

SECTION 8 – OTHER IMPORTANT INFORMATION

Data retention

We may store information about you for as long as we have a legitimate business need for it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Cross-border data transfers

We may collect, process, and store your information in the United States, Australia, and/or the United Kingdom. The laws in the United States, Australia, and/or the United Kingdom regarding information may be different from the laws of your country. Any such transfers will comply with safeguards as required by relevant law.

Information about children

The Services are intended for users age sixteen and older. We do not knowingly collect information from children. If we discover that we have inadvertently collected information from anyone younger than the age of 16, we will delete that information. Please contact us with any concerns.

SECTION 9 – Privacy Disclosures for Specific Jurisdictions

European Economic Area, United Kingdom, and Switzerland

We process “personal data,” as that term is defined in the European Union’s General Data Protection Regulation (“GDPR”).

Your rights under the GDPR: Users who are located in the European Economic Area (“EEA”), U.K., or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities in the EU are available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. The relevant supervisory authority in the UK is the Information Commissioner’s Office (ICO) (www.ico.org.uk). If you are located in the EEA, U.K., or Switzerland, you have the following rights.

  • Consent: If we collected your personal data using consent, you have a right to revoke that consent.
  • Access and Portability: Request access to personal data we hold about you or request transmission of your data to a third party.
  • Correction: Request that we rectify inaccurate or incomplete personal data we store about you.
  • Erasure: Request that we erase personal data when such data is no longer necessary for the purpose for which it was collected, when you withdraw consent and no other legal basis for processing exists, or when you believe that your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
  • Restriction of processing: Request that we restrict our processing of personal data if there is a dispute about the accuracy of the data; if the processing is unlawful; if the processing is no longer necessary for the purposes for which it was collected but is needed by you for the establishment, exercise or defence of legal claims; or if your request to object to processing is pending evaluation.
  • Objection to processing: Object to processing of your personal data based on our legitimate interests or for direct marketing (including profiling). We will no longer process the data unless there are compelling legitimate grounds for our processing that override your interests, rights, and freedoms, or for the purpose of asserting, exercising, or defending legal claims.
  • Transfers: Obtain information about and a copy of the safeguards we use to transfer personal data across borders. Please contact us to exercise these rights.

Please contact us to exercise these rights.

Newsletter